Kevin Andrew Millard

8100 Memorial Ln Apt 7302 Plano, TX  75024

Ph: 214-773-2971 Email: kmillard77@gmail.com

 

 

·   Lean Six Sigma, white belt training completed with Hewlett Packard.

·   Resource Management, Personnel Management, Recovery Planning, Problem Management and Data Analysis

·   ITO Service Delivery and Midrange client server security and support.

·   Analyze, identify and troubleshoot server code to protect IT revenue system and business infrastructure.

·   Experienced in scheduling, planning, tracking and real time logistics support.

·   System monitoring, ticketing, incident prioritization, crisis management and escalation procedures.

·   Experienced in change management processes, SLA’s and approval procedures for IT support requests.

·   Excellent leadership skills with demonstrated ability to multi-task and work under pressure.

·   Motivated, structured, and organized with excellent communication and planning skills.

·   Experience in implementing, coordination and enforcing; safety, policies and procedures.

·   Establish and maintain positive working relationships with high profile customers and clients.

·   In-depth knowledge of Federal Aviation Regulations and capable of working within its structure.

·   Ability to create, coordinate and facilitate training to meet specific individual or company needs.

·   Assistant office manager, aircraft dispatcher, account management, inventory and sales.

·   Professional Pilot / Flight Instructor: Lear Jet 35, Lear Jet 25 and Cessna 421

·   Initial and recurrent pilot training at Flight Safety International for FAR Part 135/91 flight operations.

·   Heavy equipment operator with scheduled airline and military aircraft fuel procedures training.

·   Over 15 years of diverse experience in complex Flight Operation and IT Command Center environments.

·   Completed Bachelor’s Degree in Aerospace Science and Professional Pilot training at Oklahoma State University.

 

 

Hewlett Packard / HP Enterprise Services   2013- Present

Global Security Operations & Management Center

Plano, TX 

ITO Service Delivery Representative V (USA NOC) Nike Command Center

 

Midrange Systems Monitoring, Ticketing, Change Management Support and Network Security:

·   Specialized team assembled to recover ITO business from India. Developing and implementing policies and procedures to successfully launch the “Nike Command Center” in the United States.

·   Providing ITO Midrange Service Delivery support utilizing incident and ticketing software such as Remedy, Service Center, Advanced Device Management System (ADMS), ESL, Netcool, and Opsware.

·   Monitoring code alerts, security systems and email to identify and respond to failures and react to possible security threats such as DDOS attacks.

·   Adhere to Change Management Processes to ensure all change and support request are processed correctly.

·   Monitor code pushes, patching, hardware changes, deployments and decommissions for Nike’s 2,500 + servers.

·   Strong skill set in troubleshooting, analytics, and logistics while working under pressure to proactively meet customer needs and keep systems operating efficiently.

·   Level 2 back-up and restore transition training.

 

Incident, Escalation & Crisis Management:

·   Incident priority and system performance identification to provide support for nonstandard or specialized systems.

·   Adhere to “High Severity Management Processes” and escalation procedures to meet contract SLA targets.

·   Open “VR” rooms and “MML” lines to establish effective communication channels between the SMT, engineering teams and customer during severity level 1 & 2 events.

·   Provide break fix resolution, preventative solutions and subject matter expertise, off core business hours

Customer Relationships, Quality & Service:

·   Manage team's ability to meet target goals through coordination and continuous service improvement initiatives.

·   Maintain high levels of customer satisfaction by meeting customer needs accurately and on time.

·   Understand the impact of service delivery on the customer's business and respond to product, technical, and customer-relations questions.

·   Work effectively in multicultural environments across various countries and ethnic backgrounds.

 

Bombardier Aerospace / Flex Jet       2007- 2014

Richardson, TX 

Resource Planner / Aircraft and Crew logistics

 

·   Resource Management, Personnel Management, Recovery Planning, Problem Management and Data Analysis

·   Create and maintaining the Flex schedule daily and dynamically manage 300 plus flight crew members.

·   Performing strategic and tactical distribution of company assets based on real time events worldwide.

·   Communicate and coordinate between internal and external departments including International planning, Feasibility, Dispatch, Long term planning, and Flex Jet Charter, to coordinate and resolve issues.

·   International flight scheduling, planning and travel logistics.

·   Flight planning, pilot scheduling, aircraft monitoring, hotel, rental car and airline reservations.

·   Continually monitoring crew and aircraft location, operational status and duty limitations to effectively complete trips while keeping operational costs low. 

·   Analyzing weather data, delay programs and maintenance status to proactively develop back-up and recovery solutions to minimize client impact in the event of weather delay or mechanical malfunction.

·   Verify all activities are conducted in accordance with the Flight Operations Manual (F.O.M.) and comply with all Federal Aviation Regulations (FAR).

·   Strictly maintain “legal flight, legal crew, legal plane and legal passengers” for each scheduled trip.

·   Scheduling, Initial Pilot Operating Experience (I.O.E) phase checks, FAR Part .299 flight checks and maintenance check flights to keep air assets current, legal and in Alfa status.

·   Regulate operating costs and travel expenses by monitoring aircraft hourly cost, fuel burn, dead head percentage, crew overtime pay and transportation costs. Issue control numbers to ensure expenses are properly tracked by finance and booked to minimize cost while effectively meeting demand.

·   Generate daily staffing reports to monitor flight crew utilization and availability.

·   Continually accomplished budget metrics goals set by the finance, including 96.5% flawless execution rates.

·   Actively providing recommendations, solutions and support concerning new revisions of the Flex Schedule and the development of new company software, policies and procedures.

·   Computer software utilized: Flex Schedule, SABRE, Global Crew logistic, Flight Explorer and WSI Fusion.

 

Sonapar Stuart C. Irby Co.                                                                         2006-2007

Tulsa, OK 

Logistics Specialist

 

·   Supply Chain Management & Inventory control specialist.

·   Liaison between field offices, vendors and branch locations throughout the United States.

·   Managed operational logistics for inbound / outbound flow and quality control of over 4 million dollars in inventory quarterly.

·   Trained employees on inventory control processes, forklift operations, Eclipse Software, RF Scanners and product tracking.

·   Resolved product loss and damage control issues with vendors by documenting and tracking claims. Researched and resolved accounts payable issues by refunding accounts or repurchasing lost and damaged inventory.

 

 

 

 

 

 

Kemp Aviation International                                                                                     2003-2006

Las Cruces, New Mexico 

Corporate Aircraft and Cargo Pilot

 

·   Provided FAR Part 135 Air cargo logistics, fractional ownership and on-demand luxury air travel to business executives, block charter members, celebrities, and their families throughout the United States, Canada, and Mexico.

·   Developed, maintained and strengthened client relationships, by providing a pleasant and safe experience.

·   Secured company revenues and ensured annual contract reinstatements in excess of $250,000 per client.

·   Air cargo logistics

·   Aircraft: Lear Jet 35, Lear Jet 25 and Twin Cessna 421

 

Oklahoma Skydiving Center                                                                                                                  2000-2003

Cushing, OK 

Chief Pilot

 

·   Coordinated and directed the flow of company aircraft to ensure safe separation between all aircraft and    skydivers operating within the drop zone airspace.

·   Briefed company personnel daily on emergency procedures, weather conditions, traffic pattern procedures, jump run direction, altitudes, exit points and other conditions effecting daily operation.

·   Trained and evaluated students, pilots and jump masters on individual performance, flight operations and safety procedures.

·   Completed Oklahoma State University business internship in aviation at Oklahoma Skydiving Center.

·   Completed free fall jump school and earned a USPA “B” license.

 

OSU Center for Aerospace & Hyperbaric Medicine                                                             2000-2002 Jenks, OK

Altitude Chamber Crew Chief

 

·   Crew Chief responsible for altitude chamber operations safety, test demonstrations, research and training.

·   High altitude Flight Physiology, Crew Resource Management and Human Factors training and education.

·   Monitoring chamber pressures, door operations, and overseeing the general health of flight crew, students and personnel inside the chamber.

 

Million Air/ Airline Support Division                    1998-1999 Tulsa, OK

Aircraft Fuel Technician.

 

·   Operated large capacity fuel trucks between 6,000 and 9,000 gallons.

·   Process fuel requests, upload fuel, verified quantity and accurately complete weight and balance data forms.

·   Serviced all scheduled commercial airlines, cargo operations, United States and foreign military aircraft; including jet fighters, heavy transports, and ground equipment at Tulsa International Airport.

·   Southwest Airlines, Delta Airlines, TWA Airlines, Continental Airlines, United Airlines, US Airways

·   Completed Delta Airlines inoperative fuel procedures training on (B-757, B-777, B-767, MD-L1011, B-727, MD-80, DC-10, B-737 Series, MD-88, SAAB 340B, EMB-145, and Airbus A-300 Series) aircraft fuel systems.

 

 

Oklahoma State University                                                                                                         Graduated August 2002 Stillwater, OK

Bachelor of Science in Aviation and Space Science

 

Flight Safety International        2003-2006

Tucson, AZ / Wichita, KS